How Customer Experience Will Dictate The Winners in Banking

how customer expectations changed over the past 20 years
major differences between banking 1.0 and banking 2.0
how to adjust to “the new normal” defined by Amazon
the 3 essential elements of the customer experience formula
the secret to building a story worth sharing in fintech
how banks make use of their resources to meet the goals of people - short, mid and long term strategies

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