Technical Support Level 3
Technical Support Level 3

Technical Support Level 3

posted on: 16-12-2019location: Bucharest, RO
What you’ll do:

  • Understand the requirements of our partners/customers, reproduce their environment and conduct internal tests for finding the root cause of an issue;
  • Solve technical product issues and questions that our customers, resellers and partners report to us. You will communicate directly with them using our Service Desk tool;
  • Keeping customers/partners happy with prompt responses and excellent communication;
  • Collaborate and work closely with the development teams of the platform to solve issues in a timely manner;
  • Reporting product issues to development teams;
  • Ability to gather feedback from our partners/customers for improving our platform or our technical documentation.
What you’ll need to succeed:

  • Bachelor’s Degree in software technologies or related field;
  • 5+ years’ experience in software testing / 3+ years’ experience in software development / 5+ years’ in technical support;
  • Written and verbal fluency in the English language;
  • Excellent analytical, debugging, problem-solving and root-cause analysis skills;
  • Familiarity with software debugging tools and protocols (e.g. Fiddler);
  • General knowledge about Agile Methodology;
  • General knowledge about Data Models relationships;
  • Software application architecture (ex. web architecture);
  • SOAP and REST services;
  • Deployment technologies;
  • RAD (rapid application development) platforms;
  • Summary knowledge about:
  • Java Script, CSS;
  • HTML;
  • SQL;
  • UX design;
  • Ability to work with tools like:
  • JIRA Service Desk;
  • Slack;
  • Microsoft Tools.
Personal attributes:
  • Highly motivated, have initiative, be team-oriented and able to meet required schedules;
  • Ability to handle multiple tasks;
  • Ability to work independently and collaboratively;
  • Ability to work in a fast-paced, demanding environment;
  • Keen attention to detail;
  • Adaptable to changes.