Process Manager (with German)
Process Manager (with German)

Process Manager (with German)

posted on: 22-01-2020location: Brașov, RO
What you’ll do:
  • Coordination of multiple ITIL processes across a bundle of applications within the automotive support industry mainly on the German market;
  • Quality audits conducted on operational team activities, ensuring audit readiness;
  • Centralization of documentation within the bundle of applications supported by operational team;
  • Define project governance, aligning project resources, establishing project deliverable’s;
  • Identify delivery risks and manage mitigation strategies;
  • Manage project scope and set/manage expectations;
  • Manage and report on key performance indicators/metrics;
  • Understand IT good practice;
  • Conduct governance and status reporting both internally and to the client;
  • Understand organizational change and politics;
  • Keep and share process improvement knowledge.
What you’ll need to succeed:
  • Working experience with business processes; 
  • Good knowledge of ITIL;
  • Advanced English and German language knowledge;
  • Client-facing and client-oriented communication for efficient allocation of resources involved in changes; 
  • Good analytical skills.