Level 1 Support with German
Level 1 Support with German

Level 1 Support with German

posted on: 04-11-2019location: Brașov, RO
What you’ll do:
  • Take over and resolve incidents and service requests within the agreed SLA’s; 
  • Perform maintenance/installations/updates on virtual machines as well as physical clients via remote connection;
  • Investigate reoccurring issues via problem tickets;
  • Escalate outstanding technical issues to higher level support.

What you’ll need to succeed:

  • Bachelor’s Degree;
  • Previous experience in networking support or application support (1st and 2nd level analysis);
  • Good Troubleshooting skills and experience in customer-support; 
  • Technical background; 
  • ITIL awareness;
  • English: Medium;
  • German: Fluent.
Nice to have:
  • Linux, Windows, AIX/UNIX;
  • Oracle/SQL – be able to create, run and analyze queries; 
  • Shell Scripting.