Level 1 Support Engineer with German
Level 1 Support Engineer with German

Level 1 Support Engineer with German

posted on: 10-06-2020location: Bucharest, RO
What you’ll do:
  • Working with the Remedy ticketing system (CISM); 
  • Monitoring SAP XI , IDoc and PI systems;
  • Administering GLOBUS, Boris, Pricecard, and offering support for GIPSIS, eDocs and SAP, with the help of 2nd level support as well;
  • Providing support via email and phone in German and English languages;
  • Monitoring a Unix terminal; 
  • Identifying errors and focusing on correcting them. (e.g. sql and xml strings);
  • Attending technical trainings which are specific to the Project (e.g. SQL DB2 training, other trainings related to daily procedures used on the Project, etc.);
  • Team working on the Service Desk role, accomplishing technical support via both e-mail and phone mainly on GLOBUS application;
  • Working on several tasks which are performed by the Service Desk in Bucharest: creating Incident tickets, using DBVisualizer to access/edit the database tables, working on issues to find a resolution by following internal given procedures, communicating with higher support level colleagues and with key business contacts in order to assist solving issues, providing support on other related applications accessed by users (eDocs, Boris, Pricecard, SRM) etc.;
  • Constantly communicate with other team members in order to share or get access to knowledge necessary to resolve issues;
  • Keeping information up-to-date and making sure all necessary tasks are accomplished;
  • Regularly attending training on the job and if required on client’s site in Germany, including face-to-face meetings with business partners;
  • Other tasks depending on work volume, business needs.
What you’ll need to succeed:
  •  Bachelor’s Degree;
  •  At least 2 years’ experience in DB2 SQL;
  •  Basic knowledge in AIX;
  •  English: Fluent;
  • German: Fluent
  • Preferred basic knowledge in WebSphere MQ;
  • Ability to work in a team, capacity, accuracy, learning aptitude, patience, reliability;
  • Experience in supporting business applications;
  • Excellent telephonic and writing communication-skills;
  • Strong MS Office Tools knowledge;
  • Assignment will be done in two-shift operation, including holidays;
  • Preparedness on-call duty;
  • Availability to work in shifts from 08:00 a.m. to 04:00 p.m. and respectively from 03:00 p.m. to 11:00 p.m.