Application Support (with German)
Application Support (with German)

Application Support (with German)

posted on: 22-01-2020location: Brașov, RO
What you’ll do:
  • Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools;
  • Application specific scripts on dedicated server platforms; 
  • SLA checkpoints (e.g. server response times, downtimes, process availability, etc.);
  • Interfaces (e.g. log files, scripts, file transfers etc.);
  • Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.);
  • Definition and performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.);
  • Provide support in all deployment and administration related activities;
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
  • Provide basics tasks of 3rd level support including debugging, test cases;
  • Responsible for incident, problem, change, release, configuration management, technical support;
  • Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines;
  • Create/update product documentation.
Technical description of the application cluster:

  • Windows server (IIS) configuration and maintenance;
  • Windows Server 2008 / 2012, Active Directory configuration and maintenance;
  • Oracle PL/SQL analysis, code debugging – Oracle-SQL, MS SQL 2008;
  • Main technology for the application cluster: .NET V3.5 and higher / C# V3.0 and higher;
  • Tools: IBA Logfile Viewer, XML Spy, CyberArk, MS Visual Studio, Visio.
What you’ll need to succeed:
  • Experience in a similar position;
  • IT background (e.g.:  Computer Science, Automation, Cybernetics graduate);
  • Basic database understanding (how it works, query interpretation, query writing);
  • Ability to interpret/analyze code and application logs in order to troubleshoot errors;
  • Problem solver, customer oriented;
  • Ability to analyze, synthesize and make decisions under SLAs;
  • Strong communication skills;
  • Teamwork skills;
  • Negotiation skills, diplomatic;
  • English: fluent;
  • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after);
  • Willing to do on call support (from home).
Nice to have:

  • German: intermediary/fluent;
  • ITIL V3 certification.
Experience in the following:
  • Windows Server 2008/2012;
  • Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2;
  • MS SQL Server 2008 R2, MS SQL Server 2012;
  • Programming skills in .NET V3.5 and higher / C# V3.0 and higher;
  • Programming skills Oracle-SQL, MS SQL 2008;
  • Active Directory;
  • HP Business Service Manager;
  • IIS (Internet Information Server) Web Server.